Privacy Policy

1. Introduction

Flowedecor (“we,” “us,” or “our”) operates https://flowedecor.com/ (the “Platform”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Platform. By accessing the Platform, you agree to this policy and applicable Indian laws. If you disagree, please refrain from using the Platform.

Note: Our services are available only in India, and your data will be stored/processed primarily in India.

2. Information We Collect

We collect data when you:

  • Register on the Platform (e.g., name, email, phone, address, date of birth).

  • Use services (e.g., payment details like card/bank info, biometric data for specific features with consent).

  • Interact with us (e.g., transaction history, preferences, feedback).

Third-Party Data: If you share data via partner platforms, their privacy policies will apply. We are not responsible for their practices.

Fraud Alert: Never share sensitive details (e.g., PINs, passwords) via unsolicited calls/emails. Report misuse immediately.

3. How We Use Your Data

  • Provide services (e.g., order fulfillment, customer support).

  • Improve user experience (e.g., customization, surveys).

  • Security & compliance (e.g., fraud prevention, legal obligations).

  • Marketing (e.g., offers, updates). You may opt out.

4. Data Sharing

We may share your data with:

  • Group companies (to offer integrated services).

  • Third parties (e.g., sellers, logistics partners, payment providers) for service delivery.

  • Legal authorities if required by law (e.g., court orders, fraud investigations).

5. Data Security

We implement reasonable safeguards (e.g., secure servers, encryption). However, no internet transmission is 100% secure. You are responsible for protecting your login credentials.

6. Data Retention & Deletion

  • Retained only as long as necessary (or as per law).

  • To delete your account:

    • Use profile settings or

    • Email us (Info@flowedecor.com).

  • Deletion may be delayed for pending grievances/orders.

  • Anonymized data may be retained for research.

7. Your Rights

  • Access, correct, or update data via your account.

  • Withdraw consent by emailing the Grievance Officer (subject: “Withdrawal of consent for processing personal data”). Note: This may limit service access.

8. Updates to This Policy

We may revise this policy periodically. Significant changes will be notified as required by law.